If you've been broken into the priority is making the property secure again — so you can sleep tonight, so the burglars can't come back, and so your insurance claim isn't compromised by a second loss. We get to you the same day, often within the hour during normal times.
Step 1 — Make it safe
Whatever entry point was used (forced UPVC, snapped cylinder, kicked panel, smashed window) we secure first. New locks where the existing ones were defeated. Boarding or interim glazing for broken glass. Temporary security on damaged frames if a permanent repair will take a day longer to source parts.
Step 2 — Replace to insurance-approved standards
Locks are replaced to BS3621 grade (the British Standard insurers require for "approved" status). 3-star Kitemark anti-snap cylinders fitted as standard — these are the cylinders that defeat the most common UPVC attack method (lock-snapping). See our dedicated UPVC repair service for the technical detail on anti-snap cylinders. Where door or frame structure was damaged we repair it; where it's beyond repair we'll quote the replacement.
Step 3 — Document for your insurer
We issue a written invoice itemising the work, and a certificate confirming the new locks are to BS3621 / insurance-approved standard. Your insurer accepts these as proof of remediation — they're standard documents in their claim process. No hassle, no follow-up calls from them to us.
Step 4 — Suggest upgrades, don't push them
We'll tell you honestly where else the property is exposed (back door cylinders, window catches, garage side door, etc.) and quote the upgrade cost. No upsell. If you'd rather not do it now we'll fit it next time you ring. A planned upgrade pass is the home security check — same locksmith, on a non-emergency visit.
